Every time. Any reason. Or we’ll make it right.
We stand by everything we sell, 100%. So if you’re not satisfied with your order for any reason, neither are we. We’ll make it right – from replaceing your order to refunding you in full. We’ll even cover shipping. Simple as that.
Our Customer Care Specialists are trained in the art of solving problems. So if you’re not absolutely satisfied, here’s how we can help:
- First, contact us and let us know exactly what your issue is.
- Then, we’ll work with you to find a solution that you’ll be happy with, whether that means redoing your order at no additional cost or crediting your account so you can place a new order.
Complete satisfaction or your money back.
If you ever have an issue with your Planet Naturals order, it's our goal to resolve it to best meet your needs. So if a replacement or account credit doesn’t solve your problem, we’ll refund your money 100%. Just follow the steps in the TERMS AND CONDITIONS under returns.